Sunday, January 14, 2007

Customer Questions

Is this how your sales team treat customer enquries?

After getting my 'start' in retail and seeing all types of customers.... it amazes me how so many retailers continue to treat opportunities to reinforce a brand, cement a relationship and turn a sale into a life long customer, with poor customer service . As Seth Godin referred to recently in a post on his blog you may know better but are you too lazy to implement ?

Dilbert Comic Strip Archive - - The Official Dilbert Website by Scott Adams - Dilbert, Dogbert and Coworkers!

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